Apple Inc. culture innovation

Hi,I am a student of University of Portsmouth (UK) currently in my final academic year. As part of my BA (Hons) Business Administration programme, I am required to conduct a dissertation study on strategy management and organization culture innovation to understand the present situation of Apple product and to help company to improve the products and services. Please take some time (approximately 10 to 20 minutes) to complete this questionnaire. Please respond to the following statements using the response scale below, by ticking the appropriate sections. Your responses would be treated as strictly confidential and it will help provide important information on the influences leading to the decision make. Thank you. Regards, Huang mei

Q1:Gender

Male
Female

Q2:Age

15-25
26-35
36-45
46-55
above 55

Q3:Occupation

选项1

Q4:Highest level of education

选项1

Q5:Monthly Household income (RMB)

2000-3500
3600-5500
5600-7500
above 7500
Can't tell

Q6: Which brand will come to your mind when people mentioned smart phone?

Apple
Nokia
Samsung
Motorola
Others

Q7:Which hand phone brand are you using now? And why do you choose this product?

Fashionable design   
Appropriate price   
Multiple functions   
Fame of brand   
High quality    

Q8:Which hand phone brand are you using now?

选项1

Q9:How often do you replace your hand phone?

Less than 1-year   
1-2 years    
2-3 years    
More than 3-years

Q10:Where did you get new information about the hand phone?

Advertisement on TV   
Newspaper or Magazine   
Internet 
From relatives or friends
Promotion 

Q11:Which type of phone would you prefer?

Normal hand phone   
Smart phone   
Musical Phone   
Camera Phone

Q12:Normally, Where do you buy a new hand phone?

Online shopping   
Shopping mall   
Local telecom offices   
Brand monopolized shop    
Others

Q13:Have you purchased the product from Apple Inc.?

Yes
No

Q14:Are you satisfied with the product quality?

Yes
No

Q15:Are you satisfied with the product service?

Yes
No

Q16:How do you like Apple products?

Cannot live without them   
Like them very much   
Interested in them 
Just average    
Not interested in them

Q17:Which part of the most iPhone attracts you?

Product feature   
Design innovation   
Corporate reputation   
After-sales support   
High quality 
Availability of software and peripherals

Q18:What do you think the shortcoming of the iPhone?

Monotonous design   
High price    
High maintenance cost   
Unique interface   
Incompatible with some software 

Q19:How much did you spend in the App store?

0
10-100
100-500
above 500

Q20:Which part of the IT product attracts you?

Fashionable appearance design  
User-friendly   
Product quality
After-sales service   
Product integration   
High ratio of cost-performance 
Brand reputation    
others

Q21:How does the price of the iPhone compare with others in the industry?

Higher premium price   
Similar premium price
Lower premium price   
Just don’t care 

Q22:Why you pay for the iPhone premium price?

Product feature   
Design innovation   
Corporate reputation   
After-sales support   
High quality 
Availability of software and peripherals

Q23:Which sentence would you see describes iPhone?

Stand for corporate culture   
Innovative brand leader in fashion
The king of the touch technology   
Aspirational and luxurious brand

Q24: Why do you think iPhone is more popular than competitors?

Quality and design   
High security   
After-sales service 
Marketing strategy and sales promotions   
Corporate reputation 
The CEO’s personal charisma    
Others

Q25:Do you think Apple is successful? Yes, that's because of

Successful commercial strategy   
Steve Job’s Personal leadership
Correct prediction of consumption psychology
Creative teams’ smart sense of fashion   E. Innovative technologies

Q26:Do you think Apple is successful? No, that’s because of__________

Unsuccessful commercial strategy   
Steve Job’s awkward leadership
Low-efficient sales model   
Unpractical technologies
Apple team’s strange understanding of prevalent culture

Q27:Are you planning to buy any Apple products in the future? Why?

Cost performance is high   
The qualities are reliable
After sales customer service is good   
I don’t like this brand  
No
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Apple Inc. culture innovation
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