A Questionnaire of customers’ satisfaction on different delivery carriers for online retailer (Responses)

I’m keen to explore the effectiveness of different delivery methods from online retailers. I want to find out that weather customers would feel satisfied or not when they buy goods from online retailers that delivered by 3PL or by company itself.

Q1:What is your gender

Male

Female

Q2:Do you use online shopping?

Yes

Q3:How often do you shop online?

A few times a week

A few times a month

A few times a half year

A few times a year

Q4:Which online retailer do you choose mostly?

JingDong

New egg

Yi Xun

Q5:Which element do you think that would affect your choice and satisfaction about the whole shopping experience?

The quality of products

The price of products

The delivery service

The previous experience of shopping online

The advice from friends

Q6:Do you choose shopping websites based on their logistics quality?

Yes

Q7:What do you think is the most important element of logistics service for an online retailer?

The cost of delivery

The deliver time

The service attitude

The ability on problem solving

The reliability of delivery

The tracking information

Q8:Have you ever shopping on JingDong?

Yes

Q9:How often do you shopping on JingDong in a month on average?

Less than three times

3-5 times

5-10 times

More than 10 times

Q10:What do you think of the logistic service of JingDong?

Quite good

Just so so

Needs to be improved

Q11:Which delivery method do you prefer on JingDong?

"In house” logistics

Third party logistics (3PL)

Both are OK, there is no difference.

Q12:When you shop on JingDong, on the condition of same price of one product, you are able to choose “in house” delivery and 3PL delivery, which one do you prefer?

“In house” delivery

3PL delivery

It doesn’t matter

Q13:When you shop on JingDong for the same product, if the price is different between “in house” delivery and 3PL delivery (slightly, e.g. £0-2), you will choose

Product that delivered by company itself

Product that delivered by 3PL

Product that have lower price. (Do not consider which delivery methods)

Q14:When you shop on JingDong for the same product, how much higher of the delivery price of “In house” delivery than 3PL delivery will lead you to choose the 3PL delivery?

£0-2

£2-4

£4-7

Q15:When you shop on JingDong, if the product only provides 3PL delivery, you will choose:

Continue to buy

Choose another similar product that provides “In house” delivery

Q16:Could you please tell me why do you prefer “In house” delivery (or 3PL delivery) when you shop online?

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