2021年圣戈班磨料磨具（上海）有限公司客户满意度调查

Q1:您会推荐圣戈班磨料磨具的产品给朋友或同事的可能性。How likely is it that you would recommend Saint-Gobain Abrasives to a friend or colleague？

Q2:请对以下各项进行满意度排序。Please rank the following items in order of satisfaction.

Q3:在支持贵司业务的拓展的方面来看，请对以下项重要程度进行排序Please rank the following items in order of importance for your business development：

Q4:除了圣戈班品牌，您使用过体验最好的是哪个磨料磨具品牌？Beside Saint-Gobain brand, which brand have you had the best experience with?

Q5:请对圣戈班与此品牌在【品牌推广】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Brand Promotion】

Q6:请对圣戈班与此品牌在【资料获取便利性】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Access to information】

Q7:请对圣戈班与此品牌在【产品选型】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Specification】

Q8:请对圣戈班与此品牌在【报价流程】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Quotation process】

Q9:请对圣戈班与此品牌在【样品测试】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Testing】

Q10:请对圣戈班与此品牌在【订单流程】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Order process】

Q11:请对圣戈班与此品牌在【发货送货】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Delivery time】

Q12:请对圣戈班与此品牌在【售后服务】方面的表现做出相对应的分数评价Please give the corresponding score evaluation according to your performance of Saint-Gobain and the other brand in【Service】

Q13:在多大程度上您同意这些说法？在我看来，圣戈班磨料磨具公司的品牌代表…To what extent do you agree with these statement? In my opinion, the Saint-Gobain stands for ...

Q14:请选择您在公司的职务。Please to choice your position in your company.

Q15:您在本行业的服务年限。How many years have you had in this industry?

Q16:圣戈班磨具购买量占贵司所有磨具购买量的比例是多少？What is proportion of saint-gobain abrasives products in your all abrasives business?

Q17:贵司认为圣戈班磨料磨具最需要提高的方面是：Which aspect（s） do you think it/they should be improved by Saint-Gobain Abrasives?